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Support services Product List

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Toshiba IT Services "After Support Outsourcing"

Toshiba IT Services "After Support Outsourcing"

Toshiba IT Services provides one-stop after-sales support and customer support for IT equipment, mechanical devices, and IoT devices!

Toshiba IT Services provides after-sales support for IT devices, mechanical devices, and IoT devices on behalf of manufacturers. This service helps business partners (manufacturers, trading companies, and distributors) with various products by providing backup and added value. With a comprehensive call center, logistics, and service network, we support customers on behalf of our business partners with a 24/7 service system available nationwide, 365 days a year. We offer maintenance and after-sales support for a variety of devices, including IT devices, mechanical devices, IoT-related devices, and IT embedded devices (such as reception terminals, payment machines, and EV charging stations). 【Features】 ■ 24/7 service system ■ Support for increasingly complex platforms ■ Support from over 100 locations nationwide ■ One-stop support for multi-vendor environments ■ Flexible support SLAs tailored to partner needs *For more details, please refer to the PDF document or feel free to contact us.

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[Case Study of Partner Maintenance Service] Shindengen Electric Manufacturing Co., Ltd.

[Case Study of Partner Maintenance Service] Shindengen Electric Manufacturing Co., Ltd.

This is an introduction to a case where the cycle of feeding back customer needs and applying them to the next product has been realized.

This is a case study introduction for Shin-Dengen Industrial Co., Ltd., which provides various products for mobility, energy, industrial equipment, information communication, and home appliances. The company faced the challenge of wanting to establish a maintenance system that could respond on a national scale and achieve early recovery. The decisive factor for the implementation was the ability of engineers to respond quickly and carefully on-site, leading to the adoption of Toshiba IT Services' "Partner Maintenance Service" for the maintenance of over 100,000 PCS devices nationwide. As a result, it is stated that a cycle was realized where customer needs are fed back and utilized in the next products. [Case Overview] ■ Shin-Dengen Industrial Co., Ltd. ■ Business Description: Manufacturing and sales of semiconductors, electronic products, and power supplies ■ Challenge: To establish a maintenance system that can respond on a national scale and achieve early recovery ■ Result: A cycle was realized where customer needs are fed back and utilized in the next products *For more details, please refer to the PDF document or feel free to contact us.

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Toshiba IT Services Corporation Company Profile

Toshiba IT Services Corporation Company Profile

We are a company that continues to support various systems in society and people in a logical, accurate, and safe manner.

Toshiba IT Services is a company that continues to be close to society and people. We provide services that support society and individuals throughout the entire lifecycle of various systems in society, from IT equipment to IoT devices. We aim to logically, accurately, and safely support various systems in society, providing support that resonates with the hearts of people active in business. 【Business Contents】 ■ Pl Services (Platform Integration) ■ KDM Services (Kitting & Device Management) ■ Construction Services ■ Remote Management Services ■ Onsite Management Services ■ Maintenance Services *For more details, please refer to the PDF document or feel free to contact us.

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Introduction to After-Support

Introduction to After-Support

Adding the value of Toshiba IT Services' after-support to your company's products.

Toshiba's IT services provide after-sales support on behalf of our partners for the equipment they sell and implement. With a backbone of call centers, logistics, and service networks, our experienced technicians respond quickly. By utilizing this service, you can add new value to your products, expanding your business opportunities. 【Features】 ■ 24/7 service system ■ Support for increasingly complex platforms ■ Support from over 100 locations nationwide ■ One-stop support for multi-vendor environments ■ Flexible support SLAs tailored to partner needs *For more details, please refer to the PDF document or feel free to contact us.

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[Case Study of Partner Maintenance Service] Shibaura Vending Machine Co., Ltd.

[Case Study of Partner Maintenance Service] Shibaura Vending Machine Co., Ltd.

We want to mitigate risks with multiple maintenance systems! Here is an example of creating a positive cycle in business.

We introduced the "Partner Maintenance Service" to Shibaura Vending Machine Co., Ltd., which handles everything from the design, manufacturing, sales, to maintenance of vending machines and automatic sales machines. The company faced the challenge of wanting to mitigate risks with multiple maintenance systems. Having a help desk staffed with personnel who have on-site experience provided significant support, leading to the selection of our service. After implementation, it created a positive cycle in their business. They expressed expectations for future expansion nationwide and for addressing new areas and models. 【Case Overview】 ■ Shibaura Vending Machine Co., Ltd. ■ Vending machine manufacturing industry ■ Challenge: Wanted to mitigate risks with multiple maintenance systems ■ Result: Created a positive cycle in business *For more details, please refer to the PDF document or feel free to contact us.

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Total Security Support

Total Security Support

Supporting your business continuity from the implementation to the operation of IT security!

"Total Security Support" maintains the effective state of the security measures implemented by our customers through monitoring capabilities and responsive power, achieving mission-critical responses. True peace of mind cannot be obtained merely by introducing robust and excellent tools or systems; the support that ensures the perfect operation of those systems is what truly matters. Experienced engineers fully utilize efficiently deployed infrastructure to support our customers' valuable information systems. [Features] - Remote monitoring of operational status, efficiently supporting stable operation - Rapid response to various recovery issues in a one-stop manner - Assisting efficient operations tailored to customers' business needs - Total support from regular inspections to recovery from failures - Protecting information systems from threats with a consistent policy, providing a high level of responsive support *For more details, please refer to the PDF document or feel free to contact us.

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Toshiba IT Services "After Support Outsourcing"

Toshiba IT Services "After Support Outsourcing"

【For manufacturing industry manufacturers!】Toshiba IT Services' after support and customer support to solve maintenance issues.

Toshiba IT Services provides after-sales support on behalf of manufacturers for IT equipment, mechanical devices, and IoT devices after their sale. 【We solve the following problems for manufacturers!】 ■ We receive maintenance-related calls day and night, making it difficult to focus on core business... ■ Different companies are entrusted with maintenance in different regions, leading to inconsistent skills and complaints from customers. Additionally, it is challenging to provide nationwide training every time a new product is sold... ■ In a tough price competition, it is necessary to propose added value that competitors do not offer... ■ We want to expand our equipment nationwide, but the lack of bases and personnel for after-sales support (maintenance) is a significant obstacle... *For more details, please refer to the PDF document or feel free to contact us.

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Toshiba IT Services "After Support Outsourcing"

Toshiba IT Services "After Support Outsourcing"

Solving post-sale concerns for manufacturing equipment! Supporting manufacturing companies with after-sales support available 24/7, 365 days a year nationwide.

Toshiba IT Services has been engaged in maintenance operations since 1961, boasting nearly 60 years of experience and receiving numerous maintenance contracts from manufacturers and trading companies. Our experienced technicians provide quick, one-stop support for a multi-vendor environment, covering everything from IT equipment to mechanical devices. We efficiently support our customers 24/7, 365 days a year, from our strategically located bases across Japan, from Hokkaido to Okinawa. 【We solve the problems of manufacturers, trading companies, and distributors!】 ■ We receive frequent after-sales support calls at all hours, making it difficult to focus on core business... ■ Different companies are contracted for maintenance in different regions, leading to inconsistent skills and complaints from customers. Additionally, training nationwide for new products every time is quite challenging... ■ In the midst of fierce price competition, there is a need for value-added proposals that competitors do not offer... ■ We want to expand our equipment nationwide, but the lack of bases and personnel makes after-sales support (maintenance) a significant obstacle... *For more details, please refer to the PDF document or feel free to contact us.

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